Terms & Conditions

Billing, Payment Authorization & Cancellation Policy

1. Payment Obligations & Timing

All reservations are subject to advance payment processing. A charge and/or payment authorization may be initiated a minimum of seven (7) days prior to the scheduled service date. Bigger vehicles or trips must be paid thirty (30) days prior for authorization. All reservations must be paid in full no later than seventy-two (72) hours prior to the scheduled pickup time, otherwise the reservation is canceled without refund for any vehicle, regardless of booking date. Reservations made within 72 hours of service require immediate full payment at the time of booking.

2. Authorization for Charges

By completing a reservation, the Client authorizes Royal Carriage Limousine to charge the payment method on file for the reservation amount, applicable taxes, gratuities, surcharges, and any additional charges incurred during or after service.

3. Failure to Pay

If payment is not received in full by the 72-hour deadline, the Company may cancel the reservation without notice, release the vehicle and driver, and retain any payments made in accordance with the applicable cancellation policy. Service will not be provided without full and cleared payment.

4. Additional Charges

Additional charges may include, but are not limited to: overtime (billed in 15-minute increments), unscheduled stops, waiting time beyond grace periods, tolls, parking, airport fees, cleaning fees, and damage or repair costs. All additional charges are due immediately upon completion of service.

5. Cancellation Policy

Cancellation terms vary by vehicle type, service length, and reservation value and are disclosed at booking.

• Same-day bookings are non-refundable
• Late cancellations may result in forfeiture of payments
• Credits may be issued at the Company's discretion

6. Non-Payment & Collections

The Client agrees to pay all costs of collection, including reasonable attorney fees, court costs, and interest.

7. Weather & Acts of Nature

Royal Carriage Limousine is not responsible for delays or service interruptions caused by weather, traffic, road closures, or events beyond its control. Weather-related delays do not qualify for refunds.

Car Seats (Article A)

• A.1. Advance Request: Car seat requests must be made at least 48 hours before pickup.
• A.2. Required Info: Type of seat (rear-facing infant, forward-facing toddler, or booster), age of child, and type of vehicle requested.
• A.3. Non-Compliance: The Company may refuse service; cancellation fees per Article X.4 apply.
• A.4. Fees: A nominal fee per car seat will be added to the total.

Cleaning (Article B)

B.1. Customer Responsibility

Customer is responsible for cleaning and removing all trash, food containers, drink bottles, and personal items upon exit.

B.2. Prohibited Items & Activities

The following are prohibited in all vehicles: eating (except water), confetti/glitter/powders, staining products, feet on seats, smoking/vaping/tobacco/cannabis, chemicals, construction materials, paint, or hazardous items — unless written consent has been obtained.

B.3. Cleaning Fee Schedule

• B.6. Downtime & Loss of Revenue: Customer pays hourly or daily loss-of-use fees if the vehicle is taken out of service for cleaning.
• B.7. Card-on-File Authorization: Customer authorizes charges on the card on file for cleaning, detailing, biohazard remediation, repairs, and downtime.
• B.8. Right to Refuse Service: The Company may terminate service for sanitation or safety risks without refund.
• B.9. No Storage: Customers may not leave items in the vehicle during round-trip services.

Damages

• The Client is fully responsible for any damage or excessive cleaning resulting from their reservation.
• Cleaning and repair costs will be charged to the payment method on file.
• Failure to pay may result in collections action.
• Vehicle Mechanical Issues / Breakdown Disclaimer: The Company is not liable for force majeure events.
• Rate Guarantee & Cancellation Disclaimer: Rates are subject to change due to circumstances outside the Company's control.

Drugs & Alcohol

• Smoking and vaping are strictly prohibited in all vehicles. Violations result in a cleaning fee.
• Alcohol is only permitted where open-container laws allow and only for passengers 21 years of age and older.
• No alcohol is permitted during school charters, prom services, or if a minor is present.
• Glass containers must remain sealed until inside the vehicle.
• Illegal drugs are strictly prohibited. Violations result in immediate termination of service and law enforcement notification.

Lost Items

• The Company is not responsible for lost or forgotten items.
• A retrieval handling and coordination fee applies for any recovery efforts.
• Items left behind may incur separate charter service charges.

Overages & Wait Times

• A 15-minute grace period is provided for standard pickups; 60 minutes for airport pickups.
• After the grace period, time is billed by the minute at the hourly/per-minute rate.
• Additional stops are billed at $40 per stop.
• Route deviations, forgotten items, and passenger issues are considered overages — no refunds apply.

Passenger Behavior

• Lawful, respectful, and safe behavior is required at all times.
• The Company may terminate service immediately and without refund for unsafe behavior.
• The Client is financially responsible for all passengers' conduct.

Pick-Up / Drop-Off Locations

• All pick-up and drop-off locations must be safe, legal, and accessible for the vehicle type reserved.
• Location changes may result in additional charges.
• No refunds are issued for delays caused by forgotten belongings.

Seating Capacity

• Passenger count may not exceed the legal seating capacity of the vehicle.
• The Company may substitute vehicles at its discretion.
• Exceeding capacity may require an upgrade at the customer's expense.

Smoking (Article S)

S.1. Smoking is strictly prohibited in all vehicles.

S.2. Pre-Authorized Smoking Fees

• S.3. Unauthorized smoking results in immediate service termination plus a remediation fee and cleaning/biohazard charges.
• S.4. Compliance with all federal, state, and local smoking laws is required.

Trip Updates

• 1. Pricing Updates: The Company will contact the Client about any price changes. The Client has the option to cancel for a full refund.
• 2. Schedule Modifications: The Company reserves the right to modify times and routes as necessary.
• 3. Round-Trip No-Show: The Client must be present for the return trip. If not present, the Client will be billed in full.

Miscellaneous

• These terms are governed by the laws of the State of Illinois.
• Electronic acceptance constitutes a legally binding agreement.

Contact