Privacy Policy

Royal Carriage Limousine LLC

We collect various types of information to provide and improve our services to you. This may include:

• Contact Information: Name, email address, phone number, physical address.
• Booking Details: Pickup and drop-off locations, dates and times, flight numbers, passenger names, special requests, and vehicle preferences.
• Payment Information: Credit card details (processed securely via third-party payment processors; we do not store full credit card numbers on our servers), billing address.
• Communication Data: Records of your correspondence with us, including emails, phone calls, and text messages.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, access times, and referring website addresses.
• Device Information: Information about the device you use to access our services, including hardware model, operating system, and unique device identifiers.

We collect and process your personal information for the following purposes:

• Service Provision: To provide, operate, and maintain our limousine services, including booking reservations, dispatching vehicles, and managing your transportation.
• Payment Processing: To process payments for services rendered and manage billing.
• Communication: To communicate with you regarding your bookings, provide updates, respond to your inquiries, and send important service-related notifications (e.g., booking confirmations, driver arrival alerts).
• Service Improvement: To understand how our services are used, analyze trends, and develop new features and services to enhance your experience.
• Personalization: To tailor our services and communications to your preferences and past booking history.
• Safety and Security: To ensure the safety of our passengers and chauffeurs, prevent fraud, and protect our assets.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Marketing (with consent): To send you promotional offers, newsletters, and information about new services that may be of interest to you, where you have consented to receive such communications.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

You have certain rights concerning your personal data, subject to applicable laws. These may include:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal information under certain circumstances.
• Right to Object: Object to the processing of your personal information for certain purposes (e.g., direct marketing).
• Right to Restriction of Processing: Request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Our website may contain links to other websites that are not operated by us. Please be aware that we have no control over the content, privacy policies, or practices of these third-party sites. This Privacy Policy applies only to information collected by Royal Carriage Limousine LLC. We strongly advise you to review the privacy policy of every site you visit.

If you encounter any discrepancies or have concerns about the privacy practices of a linked website, please contact us immediately.

We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, firewalls, secure server environments, and strict access controls. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

We may disclose your personal information in the good faith belief that such action is necessary to:

• Comply with a legal obligation or valid governmental request.
• Protect and defend the rights or property of Royal Carriage Limousine LLC.
• Prevent or investigate possible wrongdoing in connection with the service.
• Protect the personal safety of users of the service or the public.
• Protect against legal liability.

Text Message Notifications and Phone Calls

By providing your phone number, you consent to receive text message notifications and phone calls from Royal Carriage Limousine LLC, and/or our company's software (e.g., booking confirmation texts, driver arrival alerts, service updates, and occasional promotional messages). These communications are primarily for service-related purposes to ensure the smooth execution of your booking.

• Frequency: Message frequency will vary based on your booking activity.
• Opt-Out: You can opt-out of receiving promotional text messages at any time by replying "STOP" to any message you receive. You may still receive essential service-related messages even after opting out of promotional ones. For calls, you can inform the caller directly.
• Data Rates: Standard message and data rates may apply from your mobile carrier.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us.

• Please ensure the Privacy Policy clearly states that your company does not sell or share personal information with third parties for marketing or promotional purposes. It must be easily accessible for viewing. Here are some examples that you can add to your privacy policy statement:
  Royalcarriagelimollc do not sell or share personal information with third parties for marketing/promotional purposes.
  or
  "We do not share any client data with third parties. Your personal information is kept confidential and is not disclosed to any outside organizations, except as required by law or with your explicit consent."